Helpdesk Operative / Assistant Planner

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  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    Up to £13.00 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    2 MONTHS

  • Expiry date:


  • Start date:


  • Client:


Our client is an integrated facilities management services who provide the solutions, support, and facilities management services. They are currently looking for a Helpdesk Operative / Assistant Planner in south west london starting ASAP for 2 months with chance of going perm.
Job Purpose:
To assist and manage all aspects of the Helpdesk systems required by the contract. This includes Planned Preventative Maintenance (PPM), Reactive Works, and Project Works in accordance with both client an Facilities Services requirements. The requirement to communicate clearly with other personnel and departments and win the commitment of others to achieving high levels of operational performance.
Principal Accountabilities:
To effectively administer the CAFM system in relation to PPM, reactive maintenance and projects on the contract.
To receive and action direct telephone, email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner
To monitor and record the response of Technicians to Help Desk requests and to ensure customer satisfaction with the service
To control the administration of Planned Maintenance system, in accordance with standard procedures including the issuing and tracking of Planned Maintenance dockets
To monitor and record the response of Technicians to Planned Maintenance dockets and to ensure follow up works are logged and completed
To control the administration of sub-contractors and suppliers in accordance with standard procedures including the issuing and tracking of purchase orders and sub-contract instructions, operational outlook programmes/site visit documentation, and the induction of sub-contractor visitors to site
To ensure the operation of the out-of-hours telephone answering service ensuring messages are relayed and actioned in a timely manner
To receive and make welcome all visitors to the site accommodation ensuring they are correctly hosted and not allowed to wander un-escorted in workshops or the clients site in general
The overall operational output and performance of the Help Desk facility
To compile and distribute applications and data relating to maintenance and project work and operational costs
Prepare any required reports generated from the CAFM system and/or manual
Provide general administrative support to the contract
To carry out all reasonable tasks that may be requested from time to time by the client or management

Person Specification

A minimum of 4 GCSEs or equivalent qualification, grades A-C, including Maths and English.
Proven experience within a similar role
Experience of CAFM Management
Experience of SLA's and KPI Monitoring
Good IT skills including MS Word, Excel, Power point and Project
Good level of interpersonal and customer relationship skills
Smart, presentable appearance
Ability to work under pressure
Other factors relevant to the job:
Ideally be security cleared to DV or meet all minimum criteria to apply for and pass security clearance procedures.
Hours: 08:00 to 17:00 Mon to Thur, Fri 08:00 to 16:00, 1 hr lunch 40 hours per week

Pay Rate: £13ph

Length of Job: asap- 30/08/2019

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.