Greater Manchester, England
Up to £100 per day
Rail Technical Team
3 months ago
6 months +
Morson International are looking for experienced Helpdesk Advisors to join a fast-paced Rail client based in Manchester City Centre.
- Operating high volume query management system answering queries in relation to payroll, recruitment, payables and personal protective equipment.
- Keeping customers informed of the progress of queries / expected delivery updates, engaging with internal shared service teams and working to service level agreements.
- As the voice of the shared services team you'll always provide an engaging, positive, vibrant and extraordinary customer experience representing the shared service brand.
- Developing / continually improving relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
Candidates will ideally have a basic understanding of accounts payable/payroll as queries may vary in terms of complexity.