Helpdesk Customer Advisor (Payroll)

  • Location

    Greater Manchester, England

  • Sector:

    Rail Jobs and Transportation

  • Job type:


  • Salary:

    Up to £100 per day

  • Contact:

    Rail Technical Team

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    6 months +

  • Expiry date:


  • Start date:


  • Client:


Morson International are looking for experienced Helpdesk Advisors to join a fast-paced Rail client based in Manchester City Centre.

Responsibilities include:

  1. Operating high volume query management system answering queries in relation to payroll, recruitment, payables and personal protective equipment.
  2. Keeping customers informed of the progress of queries / expected delivery updates, engaging with internal shared service teams and working to service level agreements.
  3. As the voice of the shared services team you'll always provide an engaging, positive, vibrant and extraordinary customer experience representing the shared service brand.
  4. Developing / continually improving relations with key stakeholders, play your part in embedding a customer centric culture where all team members consider the impact on customers and their future requirements.

Candidates will ideally have a basic understanding of accounts payable/payroll as queries may vary in terms of complexity.