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Helpdesk Analyst

  • Salary: £18000.00 - £20000.00 per annum per year
  • Job Type:Permanent

Posted 16 days ago

  • Sector: Infrastructure and Support
  • Contact: Micky Patel
  • Contact Email: Micky.Patel@morson.com
  • Start Date: ASAP
  • Expiry Date: 18 August 2021
  • Job Ref: 191547MPL_1626711733

Position: Helpdesk Analyst

Suitable for: 1st Line Support / 2nd Line Support / IT Technician / IT Support

Salary: to £20,000 + career progression (Moving from 1st Line Support into 2nd Line)
Location: Manchester city centre

Our client is a rapidly growing digital platform agency, known for bespoke apps, & web design based in the centre of Manchester. Additionally they offer a support function to their Clients and look after a variety of venues across the UK. As a result they require a new team member to come on and help with support for these venues.

Training will be given but a good understanding of IT on the whole is essential.

Duties include:
- 2+ years of demonstratable knowledge of diagnosing and resolving software and hardware incidents, including operating systems (Windows and Mac), servers (Windows Server 2003-2019) and across a range of software applications.
- To assist all our users with any logged IT related incident when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible escalating incidents to other support teams where necessary.
- To accurately record, update and document requests using the ticketing system.
- To resolve incidents and upgrade different types of software and hardware
- To resolve incidents with printers, copiers and scanners
- To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
This is an exciting opportunity for anyone looking to be part of a growing team where they can continue their development within a support role.

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