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Helpdesk Advisor

  • Location

    Greater Manchester, England

  • Sector:

    Rail Jobs and Transportation

  • Job type:

    Contract

  • Salary:

    Up to £100 per day

  • Contact:

    Rail Technical Team

  • Contact email:

    mrt@morson.com

  • Job ref:

    153571CAB_1542792456

  • Published:

    about 2 months ago

  • Duration:

    6 Months +

  • Expiry date:

    2018-11-28

  • Start date:

    ASAP

  • Client:

    #

Morson International are looking to recruit Helpdesk Advisors to join a large Rail client based in Manchester City Centre.

The role involves working on the helpdesk who answer and respond to calls and queries in relation to the following areas:
Accounts payable
Payroll
Recruitment



Essential
* Exceptional listening skills
* Professional telephone manner
* Able to demonstrable excellent customer service skills
* Experience of managing difficult conversations to a positive outcome
* Able to demonstrate the ability to influence stakeholders positively
* Excellent communication skills

Desirable
* Occupational knowledge of shared services
* ORACLE eBusiness Suite experience