Helpdesk Administrator

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  • Location

    Horsham, West Sussex

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £10 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Duration:

    4 WEEKS

  • Expiry date:


  • Start date:


  • Client:


Our client is an integrated facilities management services who provide the solutions, support, and facilities management services. They are currently looking for a Helpdesk Administrator to start ASAP until 2nd August in Horsham.
Job Purpose:
Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.

Principal Accountabilities:

Receive all visitors to the CEPR main reception in a professional manner
Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
Receive recorded and special deliveries and log and contact client before 10.00 am
Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
Set up of the conference rooms including all AV equipment
Book meeting rooms, taxis, car hire and hospitality as directed.
Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
Assist management team as and when required with admin matters
Provide all monthly billing reports to the Business Support Team
Manage client exhibitions, mobile phones contract, copiers and internal accounts
Manage emergency phone and tannoy system
To be dressed in correct uniform at all times

Person Specification

Customer focused
Ability to communicate effectively
Team orientated
Previous healthcare experience preferred
If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.