Helpdesk Administrator

  • Location

    Salisbury, Wiltshire

  • Sector:


  • Job type:


  • Salary:

    Up to £9.70 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Duration:


  • Expiry date:


  • Start date:


  • Client:


Our client is an integrated facilities management services who provide the solutions, support, and facilities management services. They are currently looking for a Helpdesk Administrator to start on the 10th June until the 31st July in Salisbury.

Job Purpose:

Receive calls via the helpdesk and support the production of a plan of maintenance activities within a defined area. To undertake the subsequent signing off of the agreed tasks at closure of the tasks and monitor and record feedback for the closed-out tasks, whilst providing and delivering the best value reception service through excellent customer care to match the client's needs.

Principal Accountabilities:

*Receive all visitors to the CEPR main reception in a professional manner
*Ensure switchboard is answered promptly and that callers are dealt with in a professional, helpful manner
*Carry out general reception duties, ensuring that a high standard of customer care is adopted at all times
*Receive recorded and special deliveries and log and contact client before 10.00 am
*Answer and maintain the helpdesk and provide customer support through the timely answering of requests, allocation of reference numbers and the forwarding of requests to the relevant facilities team
*Print off appropriate work dockets as and when required, and pass these on to the appropriate Facilities teams
*Maintain computerised maintenance system on behalf of Engineering, raising, closing and filing electronic work requests as required
*Set up of the conference rooms including all AV equipment
*Book meeting rooms, taxis, car hire and hospitality as directed.
*Maintain staff holiday, sickness and absence on duty within MAXIMO, Protime and given spreadsheet
*Assist management team as and when required with admin matters
*Provide all monthly billing reports to the Business Support Team
*Manage client exhibitions, mobile phones contract, copiers and internal accounts
*Manage emergency phone and tannoy system
*To be dressed in correct uniform at all times

Candidate Profile

Person Specification
*Customer focused

*Ability to communicate effectively
*Team orientated
*Previous healthcare experience preferred

Hours: 40 hrs per week, 08.00-17.00 with 1hr unpaid lunch

Pay Rate: £9.70ph

Length of Job: 10/06/2019 - 31/07/2019
If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.