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Helpdesk Admin

  • Location:

    Wakefield, West Yorkshire

  • Job type:

    Contract

  • Sector:

    Administration

  • Salary:

    Up to £9.94 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:

    apply@vital.uk.com

  • Job ref:

    16117_1565778900

  • Published:

    5 days ago

  • Duration:

    4 months

  • Expiry date:

    2019-09-11

  • Start date:

    09/09/2019

  • Client:

    Morson Vital

Our client are a multinational electric utility company, which operates in the fields of electricity generation and distribution, natural gas, nuclear and renewable energy.
They are currently recruiting for a Helpdesk Administrator to be based on their wakefield site, Starting the beginning of September until January 2020.
Reporting directly to the Helpdesk Supervisor, the role is the first response in a fast-paced multi-client, multi-channel facilities management helpdesk.
* The successful applicant will be responsible for the handling of inbound calls/emails to the helpdesk
This will involve: Answering calls from our clients; logging calls on to our bespoke CAFM system; dispatching said calls to the relevant departments; closing the calls and assisting with enquiries from clients regarding work progress.
* Raising purchase requisitions ready for approval by relevant manager and their levels of authority.
* Data entry.
* Receipting deliveries in the CAFM system, to complete the three-way match process.
* Assist in the maintenance of hard and digital workflow records & filing system
* Assign work, monitor and flow up Subcontractor Works
* To input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
Skills

Call centre, customer service, contact centre, CAFM experience
Pre-Employment Checks Requirements
Basic Disclosure Check (Basic DBS Check)
If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.