Helpdesk Account Manager & Workflow Coordinator

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  • Location

    Bristol, England

  • Sector:


  • Job type:


  • Salary:

    Up to £19500.00 per annum

  • Contact:

    Danielle Nixon

  • Contact email:


  • Job ref:


  • Published:

    10 months ago

  • Duration:

    4 Months

  • Expiry date:


  • Start date:

    December 2019

Bristol based and leading provider of maintenance services in the UK are currently recruiting for proactive and dynamic Helpdesk Advisors and work-flow. The Advisors will be responsible for managing incoming calls, workforce planning and project management of maintenance work coming through from external clients.

This role is Temp to Perm - following the initial 4 month period the role will become permanent for those candidates who match the requirements and want to remain part of a growing and fast paced team.

What will I be doing?

  • Managing incoming calls, emails and admin of work-flow
  • Maintaining databases and ensuring deadlines are met
  • Reacting to emergencies raised by the client and overseeing engineer's attendance
  • Working within a team to reach targets
  • Taking ownership of workload on a daily basis

What qualities do I need?

  • Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
  • Excellent telephone manner
  • Strong organisation skills and a high attention to detail
  • Excellent communication skills and ability to work well as part of a team
  • Excellent IT skills and previous experience using Microsoft Office
  • Ability to work in a fast-paced environment, multi task and make effective decisions quickly


  • Further qualifications, personal development and progression opportunities available
  • Vibrant busy office
  • 23 days holiday + bank holidays
  • Employee retail discount benefits
  • Fruit and snack available daily
  • Dress down Fridays
  • Charity days and events in support of employee chosen organisations
  • Coaching and training
  • Cycle to work scheme
  • Award and recognition programme
  • Pension Scheme

Full training is provided, and previous customer service experience is essential. Experience within a similar scheduling position, Administration, Retail, PA would be ideal.