Head of Operation

  • Location

    Kinshasa, Democratic Republic of the Congo

  • Sector:


  • Job type:


  • Salary:

    Up to US$0.00 per annum

  • Contact:

    Phil Johnson

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:


  • Client:


Corrective maintenance

Advise Power or active Corrective maintenance with subcons and Reference to the PD and customer
* Interact with all relevant internal and external partners in correcting Fault within agreed service level agreement
* Control subcons action to ensure that the required processes and procedures are in place
* Be informed and aware of major telecom environment operational events and issues in the Regions
* Deal with Internal or external escalations and perform the required interventions to expedite and correct Power quality
* Improve Maintenance processes and define required actions
* Provide incident and other operational Reports
* Improve the MTTR

Preventive maintenance

Manage active and passive Preventive maintenance with Reference to The subcons responsibilities
* Interact with all relevant internal and external partners in ensure routines are completed within at the required standards and MTTR.
* Control all subcons action to ensure that the required Preventive Maintenance processes and procedures are in place as like (genset preventive maintenance and overhauling, refueling )
* Be informed and aware of Preventive maintenance status in the Regions
* Improve Preventive Maintenance processes and define & implement required actions
* Ensure Routines Report are accurately captured
* Ensure Quarterly detailed and analytic Routine report is submitted.
 Preventive Maintenance Responsibilities
* Plan and schedule Preventive Maintenance.
* Visit site as per schedule and execute preventive
* Complete Preventive maintenance to meet the MTTR requirements.
* Compile, generate and submit agreed reports.

Power planning support

1- Manage the AC/DC Solar , Hybird power planning to ensure that the solution are maintained and accepted by customer under the following:
* Accuracy of planning maps and diagrams produced
* Network infra issues audit and analysis (Major from AC/DC power parts)
* Output power design &solution
* Customer interface for leading power solution
* Implement the solution after accept by customer
* available and used on site and adhere to EHS standards
* Provide skills training on subcons

Additional service lead

* To liaise with Customer on all New solution PO and related issues
* To Liaise with other departments(CSO, CEG and Finance)

Requirements: Duties/Skills/Qualifications

 Duties
 Definition of Power planning &Operations Team roles and responsibilities
 Implement quality process to achieving MTTR and KPIs.
 Coordinate regular reporting and Stats to customer
 Provide and manage another vendors Escalations
 Develop RCA reports on escalations or complaints or SLA breached
 Working with HR in the Provision of team job descriptions
 Attend Management meetings with

 Skills
 Strong managerial and leadership abilities
 Good planning and coordination skills
 Sound communication skills - cross culturally
 Excellent planning capability
 Ability to work under pressure
 Excellent command of written and spoken French &English
 Installation, quality, operation, and maintenance of telecommunication equipment and systems
 Result orientated
 Ability to foster client relationships
 Attention to detail

 Experience

10 Years in network Operation telecommunications ( on site Experience)
 Network Quality Assurance
 7 years in subcons management.

 Education

Degree in Telecommunications/ Energy Management or equivalent National Diploma