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Head of Collaboration Services

Head of Collaboration Services

  • Location:

    Chelmsford, Essex

  • Job type:

    Contract

  • Sector:

    IT and Digital

  • Salary:

    £450.00 - £500.00 per day

  • Contact:

    Jonathan Tranter

  • Contact email:

    Jonathan.Tranter@morson.com

  • Job ref:

    172403JTR_1578999291

  • Published:

    15 days ago

  • Duration:

    6 Months

  • Expiry date:

    2020-03-10

  • Start date:

    ASAP

  • Client:

    Morson International

Head of Collaboration Services (SC Cleared)

Location: Harlow, Essex

Duration: 6 Months

Rate: £450.00 - £500.00 per day

Our Harlow, Essex based client has an opportunity for an experienced IT professional to fill the role of Head of Collaboration Services within the UK Information Technology function.

The function is responsible for the delivery of IT collaboration application services to all UK based divisions to successfully enable operational business and operational delivery.

Application services Portfolio Owners are responsible for developing, managing and running their service including setting their service strategy, managing application roadmaps and ensuring all existing systems are maintained appropriately.

Heads of Application Services are future orientated, operationally focused and are a catalyst for optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.

Main Duties

Manage the service strategy, delivery, and management of the Collaboration Services technology area and own the operational supplier and customer relationship for the service.

Responsible for the management, development and support of a portfolio Enterprise level Collaboration applications including Intranet, Email, Messaging, Document Management and other associated collaboration applications with a team working focus in Engineering, Programme Management and Quality.

Responsible for Web Application Development services comprising the UK Intranet, Internet and other associated collaboration applications utilising the Microsoft stack technologies, as used in Marketing, Communications, and other Back Office functions.

Develop and implement a plan to rationalise all collaboration applications for optimum usability, performance, security, licensing and ease of maintenance.

Manage the end to end aspects of the portfolio service delivery including the performance, security, development, maintenance and measurement of the service, with a continuous improvement approach.

Define and maintain annual plans and 5 year technology portfolio roadmap to drive effective service development in line with strategy and aims.

Develop and maintain a Service Strategy for your service area, and support the development, implementation and rationalisation of the RSL applications and services portfolio, ensuring appropriate lifecycle management of each application/service managed.

Create a Service Improvement Plan for your service area and ensure this is clearly understood and communicated to peers and customers through regular Service Review meetings and events.
Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.

Maintain a Service Catalogue and Configuration Management Database for your service.

Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.

Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.

Ensure the provision of an Out of hours / On Call Cover service aligned to the rest of IT. In some cases 24x7 service cover by your service may be required.

Effectively manage operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals, supplier selection and due diligence, and maintenance of up-to-date NDA's. Identify, engage and ensure third-party support and delivery resources to supplement the team effectively during high peaks of demand or specific project work.

Develops, implements, and owns associated functional goals, objectives, and key service level agreements (SLAs).

Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
Effectively manage deliverables: Tickets, Small Works Projects and Technical leadership of major implementation and upgrade projects.

Meet IS assurance, governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.

Maintain effective Asset Management and license compliance, system vulnerability management as required.

Lead a team of specialist staff who are responsible for designing, delivering, monitoring upgrading and retiring applications within the service area.

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