Front of House Administrator

  • Location

    Reading, Berkshire

  • Sector:


  • Job type:


  • Salary:

    Up to £9.50 per hour

  • Contact:

    Vital Bristol Technology

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Duration:

    5 weeks

  • Expiry date:


  • Start date:


  • Client:


Our client is an integrated facilities management services who provide the solutions, support, and facilities management services. They are currently looking for a Front of House Administrator to start ASAP until 15th April.

Main duties:

To help support a very busy Reception area to include but not limited to:
*Visitors Reception, Switchboard, Help Desk (Soft Services and Engineering), processing transport requests for customers, processing hospitality requests for customers, meeting room checks, general administration

Principle Accountabilities:

*Scrutinise all support documentation for correct coding and cost allocations for data capturing. Input data onto computer system in the prescribed fields
*Ensure high level of input accuracy to rigidly maintain data integrity
*Draw regular and customised data reports from the system
*Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
*Assist in training other system users
*Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction
*Ensure all suppliers and subcontract invoices are processed and settled on time
*Assist with general office duties such as, stationary stock control, refreshment orders, relief functions for switchboard or reception, preparation of ad hoc reports, maintaining the filing and archive systems, scanning of critical back-up documentation, checking and dispatching of bulk invoices etc.
*Compile spreadsheets in Word or Excel format for any non-standard reporting
*Contribute to the effective working of the FOH function by:
*Identifying with and participating in the attainment of team objectives and priorities.Communicating and sharing knowledge with other team members
*Developing personal skills to meet both individual and team needs
*Take the initiative to ensure that work processes, procedures and systems are effective and efficient while ensuring practices are aligned to established corporate standards of professionalism and accuracy
*Maintain focus on excellent customer service delivery standards
*Maintain a high level of knowledge of all products and services on offer by the company

Qualifications and Experience:

*Proven ability to provide a high standard of support in Administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems
*Acceptable level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
*Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
*Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
*Demonstrated experience in computer applications, including Microsoft Office (Word, Excel, PowerPoint, Publisher), E-mail and Internet and databases
*Sound knowledge and understanding of basic Financial and Accounting principles
*Knowledge of Workplace Health and Safety (WH&S) practices and policies.

Hours: 08.00 - 18.00

Pay Rate: £9.50ph

Length of Job: ASAP - 15/04/2019

If you do not hear from us within seven days, then your application has not been successful on this occasion. We may however keep your details on file for any suitable future vacancies and contact you accordingly.