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Field Support Engineer - Wiltshire

  • Location

    England, England

  • Sector:

    Aerospace Electronics Engineering

  • Job type:

    Contract

  • Salary:

    £30.00 - £42.00 per hour

  • Contact:

    Rahman Ayoola

  • Contact email:

    Rahman.Ayoola@morson.com

  • Job ref:

    163989RAA_1561545720

  • Published:

    3 months ago

  • Duration:

    12 months

  • Expiry date:

    2019-07-17

  • Start date:

    ASAP

  • Client:

    #

Field Support Engineer £42 P/H
12 Months Contract
Colerne, Wiltshire (BA1)
37 Hours


Job Description

An aerospace organisation is looking to add a Field Support Engineer to the team in Wiltshire.

The successful Field Support Engineer will be a part of the Falcon Forward Team, providing regional support based within Falcon Customer organisations / unit based at sites within Colerne and 21 Signal Regiments.


The successful Field Systems Engineer will have the following responsibilities

* Dealing with senior members of the Military
* Liaising with customers to develop, establish, document, implement and improve detailed "end to end" in-service support processes and procedures.
* Time management and effective prioritising.
* Technical support to MoD and customers (H/W, S/W & logistics)
* Fault and Incident report screening, support from rear CLS and customer interactions
* Management of Modifications & upgrades
* Metrics capture, collation, reporting for help desk, equipment availability and utilisation
* Local management of office including SHE, security and helpdesk manning
* Delivery of logistical spares support and technical Falcon L4 SME user interaction and problem resolution.


The successful Field Systems Engineer should have the following skills & attributes


* Proven knowledge of Military (land &/or Air) communications systems and operational concept
* Proven experience of Falcon skills / training
* Proven knowledge of Secure IP based solutions including CISCO routing products, and radio communications equipment.
* Proven engagement with service management and logistics IS/IT including ITIL framework
* Proven understanding of supply chain operations and accounting.


Desirables
* Valid Drivers licence, as there is a fair bit of commuting between sites.


Field Support Engineer £42 P/H
12 Months Contract
Colerne, Wiltshire (BA1)
37 Hours

ADDITIONAL
WE SEEK A FIELD SUPPORT ENGINEER WHO HAS WORKED IN A MILITARY / DEFENCE ENVIRONMENT / INDUSTRY WITHIN THE LAST 12 MONTHS OR WHO IS CAPABLE OF OBTAINING SECURITY CLEARANCE (SC LEVEL MINIMUM)




____________________________________________________________________

12 month contract paying £42

Reference Falcon
Base Site Offsite - MOD Colerne, Wiltshire
Project/Programme Falcon / Field Support Engineering
Position Field Support Engineer
Description Field Engineers to work within the UK.

To be a member of the Falcon Forward Support Contractor Logistic Support (FCLS) Team providing regional support based within Falcon Customer organisations/units based at UK MoD sites within MOD Colerne alongside 21 Signal Regiment.

The Forward Team, which in turn is further supported by a Falcon Rear CLS Management/Engineering/Logistic enterprise based from Christchurch in Dorset, will provide the delivery of following high level services which are measured against contracted Key Performance Indicators (KPIs):

1. Local Helpdesk Facility (Incident, Problem & Query management)
2. Technical Support to MoD and internal customer (H/W, S/W and logistics)
3. Logistics Support (management of forward stores inventory & supply chain)
4. Fault and Incident Report screening through experience, support from Rear CLS and customer interaction
5. Management of Modifications/Upgrades
6. Metrics capture/collation/reporting for helpdesk, equipment availability and utilisation
7. Local management of office including SHE, security and helpdesk manning
8. Delivery of logistical spares support and Technical Falcon L4 SME user interaction and problem resolution to MOD Falcon users across an assigned regional area.

The current Falcon CLS service is to be delivered until at least Jan 21 at three key customer sites in support of the execution of the Falcon CLS Service.

Preferred candidates must be skilled, experienced and comfortable in dealing with senior members of the military/MOD (customer) and BAE Systems.

Additionally the Forward CLS Team Engineers will be required to work with both the Customer and BAE Rear Management Team to develop, establish, document, implement and improve detailed "End to End" In-Service Support processes and procedures.

Motivation and flexibility will be key personal traits in this often demanding, but ultimately rewarding role.

Successful candidate(s) are required / expected to visit assigned regional sites on a minimum of a weekly basis and be prepared to support Customer interaction up to 50 miles from base locations.


Specific knowledge and experience in the following areas would be an advantage:

1. Military (Land and/or Air) communications systems and operational concepts - and specifically previous Falcon training and skills.
2. Secure IP based solutions including CISCO routing products, and radio communications equipment
3. Service management and Logistics IS/IT including ITIL framework
4. Supply chain operations and accounting.
5. Valid driver's licence
Function Engineering
Special Security Requirements Holder of transferable SC clearance or ability to be cleared to such a level.