£25570.00 - £27570.00 per annum
7 months ago
My highly reputable client is looking for Field Engineers and Field Service Engineers at various location across Dublin and Peterborough to respond to customer's field repair and service requests diagnosing and providing comprehensive detail about the nature of the problem to the customer and in order to construct a quote as requested by the customer within a cost and time effective manner.
Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Contact customer's site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to comply with customer's site requirements.
Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with customer and/or supervisor so that all work is carried out in accordance with health and safety requirements.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow you to construct a quote as requested by the customer.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
Inspect and test completed machine to ensure unit is operating to expected performance levels, reporting any further defects or suspect conditions to the customer to support the ongoing operational effectiveness of the machine.
Complete all service reports and warranty documentation to enable the correct and timely charging of the customer and suppliers.
Service Excellence/customer satisfaction.
Ensure completion of repairs meeting required dead lines.
SWIP - on time completed service reports.
H & S compliance
Jobholder is likely to have been formally apprenticed trained and served as a workshop engineer for a significant period.
Or a development opportunity for a qualified apprentice.
Experience of a variety of construction and static machines is essential.
Knowledge in the use of field based diagnosis tools and equipment essential.
Communications skills in negotiating a practical and commercially significant solution are important.
LDV driving licence.
Heavy Earth Moving equipment operating knowledge.