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Faults Scheduler

  • Location: Borehamwood
  • Salary: £25,111 per year
  • Job Type:Contract
  • Sector: Professional Services
  • Contact: Bradley Skolozdra
  • Contact Email:
  • Contact Phone: 0161 707 1516
  • Duration: 12-months' to Permanent
  • Start Date: ASAP
  • Client: UKPN
    UKPN logo
  • Job Ref: 214708BSK

Morson Talent are key recruitment partners with UK Power Networks and due to phenomenal growth, we are seeking a Fault Scheduler to join rapidly growing and demanding teams. UK Power Networks are a electricity distribution network with long-term objectives to achieve Net-Zero emissions through their innovative initiatives. UKPN serve the utilities business across London and the South East region, continuing to be a market leader and exponential in growth. 

The purpose of the role exists to ensure the safe, and effective scheduling of all direct and contractor field resources - for all work types. Individuals will be working on-site during scheduled hours. Usual working hours would be 7am -3.30pm or 7.30am - 4pm but this can be agreed during the recruitment process. Overtime rates available. 


  • Schedule staff effectively in order to keep overtime expenditure to minimum levels.
  • Liaise with field staff and update Enmac in a timely fashion to ensure our customers are given up to date information regarding their jobs.
  • Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.
  • Safely and effectively schedule staff (direct and contractors).
  • Update SAP and Enmac in a timely manner.
  • Raise purchase orders when required in a timely manner.
  • Ensure that the scheduling systems are updated regularly to ensure there is good visibility of all staff.
  • Record annual leave and other absence for all field based staff in the Hub.
  • Liaise with contractors to ensure compliance with section 73 of the Street Works Act.
  • Manage stand-by rosters on a weekly or daily basis working closely with Field Staff Supervisors to ensure the rosters are robust.
  • Manage work loads efficiently and to time.
  • Active participation in Individual Performance Review sessions with your Line Manager.
  • Attendance at monthly Face 2 Face Briefings.
  • Management of days lost through sickness.
  • Management of days lost through accidents.
  • Management of non-lost time accidents.

 Skills & Experience

Essential - 

  • Self motivated, with a strong drive to succeed.
  • Previous scheduling or helpdesk experience in any industry.
  • Ability to build good working relationships with other staff and other teams within UK Power Networks and external partners.
  • Thrive in a team environment and effectively collaborate.
  • Strong organisational and listening skills and good attention to detail.
  • Demonstrate and possess strong leadership skills.
  • Ability to work well under pressure.
  • Flexibility to work additional hours when required. 

Desirable - 

  • City & Guilds Level 3 2339 (formally 2322) certificate in electrical technology engineering 
  • A basic understanding of the Network and the various types of jobs undertaken 
  • Experience in using systems such as SAP, Ops, Wall chart/MRS, Attendance Databases

NOTE: This is a 12-month contract and we are seeking individuals who are immediately available or contracts due to finish within a matter of weeks. Permanent opportunity available after initial contract period for the right candidates.