Up to £8.00 per hour
12 months ago
Job Reference: BAE061655
Job Title: Employee Services Professional
Duration: 5 Months
Hours: 37 per week
Pay: £8.00 PAYE per hour or £9.91 LTD per hour
As an Employee Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to HR processes handled by the Employee Services Team, which includes but is not limited to, Redundancy, Exit, Retirement, Fixed Term Contract Expiry and Work Life Integration activities
Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures
Production of complex severance calculations from varying policies and terms.
Achievement of individual and team quality performance measures and standards
Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.
Taking ownership and responsibility of requests and queries from initial request to resolution.
Building and developing effective and collaborative relationships with colleagues and customers
Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines
Supporting continuous improvement projects and implementation of new processes within the Employee Services Team
Typical Knowledge, Skills and Qualifications Requirements
Customer Service experience
Strong Administration background
Knowledge of HR administration is desirable
Experience of working with customers
Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy
Excellent interpersonal, teamwork and communications skills
Self-motivated, enthusiastic team player with a positive 'can do' attitude
Ability to prioritise and organise own workload
Proven experience of working in an environment with conflicting priorities
Ability to interpret customer policies and procedures.
Personal credibility and professional confidence
Ability to build excellent relationships
Intermediate IT skills, in particular MS Word and MS Excel and knowledge of MS Access
Minimum 4 GCSE's at Grade C or above including Mathematics and English