Employee Services Professional

  • Location

    Fulwood, Lancashire

  • Sector:


  • Job type:


  • Salary:

    Up to £8.83 per hour

  • Contact:

    Vanessa Farrington

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Duration:

    10 months

  • Expiry date:


  • Start date:


  • Client:


Employee Services Professional; Fulwood; 10 months; 8.83 per hour.

We are looking to recruit en Employee Services Professional to work at our clients business based in Fulwood, dealing with HR queries.

As an Employee Services Professional, you will be responding to queries and handling requests for service via telephone and email. Providing advice and guidance relating to HR processes handled by the Employee Services Team, which includes but is not limited to, Redundancy, Exit, Retirement, Fixed Term Contract Expiry, Work Life Integration, Central Correspondence and Central Filer activities.


Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised
Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures
Production of complex severance calculations from varying policies and terms.
Achievement of individual and team quality performance measures and standards
Responding to and resolving email and telephone queries and providing relevant advice, in line with policy
Taking ownership and responsibility of requests and queries from initial request to resolution
Building and developing effective and collaborative relationships with colleagues and customers
Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines
Supporting continuous improvement projects and implementation of new processes within the Employee Services Team.


Customer Service experience
Strong Administration background
Knowledge of HR administration is desirable


Experience of working with customers
Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy
- Excellent interpersonal, teamwork and communications skills
Self-motivated, enthusiastic team player with a positive 'can do' attitude
Ability to prioritise and organise own workload
Proven experience of working in an environment with conflicting priorities
Ability to interpret customer policies and procedures
Personal credibility and professional confidence
Ability to build excellent relationships
Influencing skills


Intermediate IT skills, in particular MS Word and MS Excel and knowledge of MS Access
Minimum 4 GCSE's at Grade C or above including Mathematics and English

Morson is acting as an employment business in relation to this vacancy.

Customer Service; help desk; administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control