Employee Service Professional

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  • Location

    Fulwood, Lancashire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:

    Up to £8.83 per hour

  • Contact:

    Kelly Young

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


We are looking to recruit 2 x Employee Service Professionals to work for our client BAE Systems in Fulwood. As an Employee Services Professional, you will be responding to queries and handling requests for service via telephone and email, providing advice and guidance relating to HR processes handled by the Employee Services Team, which includes but is not limited to, Redundancy, Exit, Retirement, Fixed Term Contract Expiry, Work Life Integration, Central Correspondence and Central Filer activities.

Duties will involve;
- Providing advice on services and offering support with minimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
- Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures
- Production of complex severance calculations from varying policies and terms.
- Achievement of individual and team quality performance measures and standards
- Responding to and resolving email and telephone queries and providing relevant advice, in line with policy.
- Taking ownership and responsibility of requests and queries from initial request to resolution.

- Building and developing effective and collaborative relationships with colleagues and customers

-Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines
- Supporting continuous improvement projects and implementation of new processes within the Employee Services Team.

The successful applicant will have Customer Service experience and ideally a strong administration background. Knowledge of HR administration is desirable. You will have experience of working with customers and the ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy. Excellent interpersonal, teamwork and communication skills are required. You will be self motivated, enthusiastic team player with a positive can-do attitude. You will be able to prioritise and organise your own workload. Proven experience of working in an environment with conflicting priorities would be an advantage. You will have the ability to interpret customer policies and procedures and build excellent relationships.

Morson is acting as an employment business in relation to this vacancy.

Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control; customer service