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Employee Relations Specialist

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  • Location


  • Sector:

    HR Business Partner Jobs

  • Job type:


  • Salary:

    Up to £24.50 per hour

  • Contact:

    Vicky Turner

  • Contact email:

  • Contact phone:

    01772 698149

  • Job ref:


  • Published:

    2 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:


  • Client:



Our client is looking for an ER Specialist who can hit the ground running and be able to manage cases effectively. Based near to their site in Crawley but initially working from home.

The ER Specialist will provide solid and pragmatic advice on the majority of ER issues, ensuring compliance with internal company policies and current legislative requirements. The role is critical to ensuring fair and consistent application of policy and process through the provision of accurate and timely advice to employees, managers and the wider HR function - either remotely or in person.

The role provides customers with guidance on important life events plus it aims to resolve challenging and potentially confrontational situations whilst maintaining and promoting good employee relations across the organisation.

The role is intended to support a variety of ER casework across all parts of the business in the UK, and will be the first point of escalation for ER Advisors. It is critical in the delivery of HR strategy in collaboration with Heads of HR and HR Directors through effective implementation of business change that has an impact on people eg restructuring, reorganisation. Adopting a consultative approach with employees and managers, the role is expected to build strong relationships across the business and wider HR function.

In addition, as part of the operational ER centre of excellence, the role will support HR policy design and review plus the implementation of strategic ER initiatives across the UK. The role is essential in identifying trends and ER hotspots within the business and wider HR function, and suggesting solutions.

Although primarily based within a designated region, flexibility to work within different regions will be required to support peaks and troughs of ER casework and project demand. Depending on the geographical spread within a region, regular travel (which may include overnight stays) will be required to provide face-to-face support where necessary.

Skills & Experience:


Solid knowledge of current UK employment legislation and ACAS guidelines, plus the desire to maintain this knowledge

Previous experience of implementing and advising on a broad spectrum of HR policies with managers and employees

Experience of dealing with a variety of challenging ER cases, maintaining resilience with a pragmatic and positive approach

Confident and able to conduct difficult and sensitive conversations with managers, and employees, both face-to-face and over the phone, showing compassion and empathy

Ability to build positive working relationships and establish credibility with a variety of stakeholders including managers, employees and the wider HR function

Previous experience of working with external suppliers and fostering positive relationships that are professional and constructive

Actively listens and explores the root cause of queries from managers and employees, constructively challenging as necessary

Excellent written and verbal communication skills

Strong attention to detail

Ability to work on own initiative and manage own time effectively

Team orientated, flexible and enthusiastic with a can-do approach.


Prior experience of:

Working in a complex/matrix engineering or technical organisation

Working in a regional role and covering multiple sites in a virtual team

Delivering ER training to managers and employees

An understanding of HRSS technology and the use of this during business as usual and periods of change

Policy and procedural document design experience

Practical working knowledge of Microsoft Office tools.


Working towards CIPD qualification

Educated to A level standard or equivalent

Good GCSEs in English and Mathematics

Stays appraised of current developments in UK employment legislation and HR best practice through Continuing Professional Development


Degree level qualification or equivalent

CIPD qualified

Morson is acting as a recruitment business in relation to this vacancy

Human Resources; HRBP; CIPD; HR Generalist; ER; Employment Relations; Employee Relations; Employer Relations; Resource Planning; Trade Unions; Stakeholder management; People development; Talent Management; Succession Planning; HR Policies; Change Management; Mediation; HR Advisor; HR Specialist; Employment Law; People Management; Learning and Development