Crawley, West Sussex
Up to £21.00 per hour
15 days ago
Employee Relations Specialist; Crawley; £21.00/hr PAYE; Contract
Working for our client based in Crawley, we are looking for an ER Specialist who will provide solid and pragmatic advice on the majority of ER issues, ensuring compliance with internal policies and current legislative requirements. The role is critical to ensuring fair and consistent application of policy and process through the provision of accurate and timely advice to employees, managers and the wider HR function - either remotely or in person.
The role provides customers with guidance on important life events plus it aims to resolve challenging and potentially confrontational situations whilst maintaining and promoting good employee relations across the organisation.
The role is intended to support a variety of ER casework across all parts of the business in the UK, and will be the first point of escalation for ER Advisors. It is critical in the delivery of HR strategy in collaboration with Heads of HR and HR Directors through effective implementation of business change that has an impact on people eg restructuring, reorganisation. Adopting a consultative approach with employees and managers, the role is expected to build strong relationships across the business and wider HR function.
In addition, as part of the operational ER centre of excellence, the role will support HR policy design and review plus the implementation of strategic ER initiatives across the UK. The role is essential in identifying trends and ER hotspots within the business and wider HR function, and suggesting solutions.
Although primarily based within a designated region, flexibility to work within different regions will be required to support peaks and troughs of ER casework and project demand. Depending on the
geographical spread within a region, regular travel (which may include overnight stays) will be required to provide face-to-face support where necessary.
Roles require geographical mobility primarily within the designated region but also flexibility to support other locations across the UK remotely.
Skills & Experience:
Solid knowledge of current UK employment legislation and ACAS guidelines, plus the desire to maintain this knowledge
Previous experience of implementing and advising on a broad spectrum of HR policies with managers and employees
Experience of dealing with a variety of challenging ER cases, maintaining resilience with a pragmatic and positive approach
Confident and able to conduct difficult and sensitive conversations with managers, and employees, both face-to-face and over the phone, showing compassion and empathy
Ability to build positive working relationships and establish credibility with a variety of stakeholders including managers, employees and the wider HR function
Previous experience of working with external suppliers and fostering positive relationships that are professional and constructive
Actively listens and explores the root cause of queries from managers and employees, constructively challenging as necessary
Excellent written and verbal communication skills
Strong attention to detail
Ability to work on own initiative and manage own time effectively. Team orientated, flexible and enthusiastic with a can-do approach.
Prior experience of:
Working in a complex/matrix engineering or technical organisation o working in a regional role and covering multiple sites in a virtual team o delivering ER training to managers and employees
An understanding of HRSS technology and the use of this during business as usual and periods of change
Policy and procedural document design experience
Practical working knowledge of Microsoft Office tools.
Demonstrate Operational Excellence through continuous improvement; on time efficient and effective delivery; soliciting and acting on feedback from customers and ensuring customers are fully informed with respect to HR updates
Demonstrate HR Expertise: has good understanding across all professional HR areas (such as but limited to employee engagement, performance, employee relations) and understands how HR can be managed to drive team and individual performance; excellent understanding of legal implications and risks; up-to-date with external HR thought and developments
Working towards CIPD qualification
Educated to A level standard or equivalent
Good GCSEs in English and Mathematics
Stays appraised of current developments in UK employment legislation and HR best practice through Continuing Professional Development
Degree level qualification or equivalent
A full and valid UK driving licence is an essential requirement for this role as travel to different sites is required.
Morson is acting as a recruitment company in relation to this vacancy
Human Resources; HRBP; CIPD; HR Generalist; ER; Employment Relations; Employee Relations; Employer Relations; Resource Planning; Trade Unions; Stakeholder management; People development; Talent Management; Succession Planning; HR Policies; Change Management; Mediation; HR Advisor; HR Specialist; Employment Law; People Management; Learning and Development