We are looking to recruit a Duty Manager for our client based in Ellesmere Port.
Working at our museums, responsible for safe operation of a site (or part of a site) and the management of a team or teams delivering excellent service through participation in activities, the sale of goods and services, or maintenance of the site to provide an excellent environment for customers to enjoy.
Line management for 6 to 10 people c25 staff/ volunteer sub-teams.
Manage a team or teams of staff/volunteers delivering a safe environment and excellent customer service for example in maintenance, retail, catering or operation of trip boats/ other.
Adoption of required emergency, safety, operational, financial, other processes appropriate to tasks. Plan and implement safe working procedures - creation of risk assessments and method statements, in line with the Trust's Health and Safety Policy and standards.
Customers dealt with to expected standards of courtesy and care resolve concerns/ complaints. Deliver targeted business plan objectives for services, projects, events, maintenance to planned expenditure budgets, regularly reporting on the same. Assist with identifying future priorities/ business planning and budgetary planning.
Coach, develop and support the team performance for required measures, including customer satisfaction and other service standards. Report on the same.
Recruitment and retention of staff to assist with the running of the museums, ensuring staff and volunteer satisfaction is high and their duties are rewarding.
Display the Trust values and behaviours at all times
Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust's policies and values customers Internal and external teams for the execution of works/ projects
Internal and external suppliers, marketing and campaigns teams, education and fund-raising teams Local community representatives and volunteering groups
Degree or equivalent in relevant discipline or proven experience in a similar role
Relevant occupational qualifications in disciplines for bespoke tasks, for example food hygiene. Customer service training qualification
Welcome Host or equivalent
Valid driving licence appropriate to vehicle for specific roles
Trust minimum safety learning standards
Appropriate qualification in safety management, relevant to team discipline
NVQ level 3 Safety Management/ NEBOSH General certificate
Proven experience in a visitor attraction customer service environment,
Proven experience in direct sales, handling cash and the application of appropriate procedures
Proven experience in monitoring budgets and providing management reporting.
Proven experience in leading and motivating teams directing, prioritising and delegating daily tasks Proven experience leading volunteers
IT proficiency including Microsoft Office.
Ability to work flexibly, in accordance with business demands, to multi task, and prioritise work Lead by example, ensure your team take responsibility for the safety of colleagues, volunteers, themselves and customers.
Comply with Canal & River Trusts Health & Safety policy and defined standards.
Investigate and report incidents, accidents and near misses. Ensure safe use of appropriate equipment, prepare Risk Assessments and Method Statements ensuring contents are understood and acted upon.
To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all times