Huddersfield, West Yorkshire
Up to £22491 per annum
Ian C Hull BA (Hons) Dip RP
8 months ago
We are looking to recruit a Duty Manager for a permanent position based in Huddersfield.
Overview for the role:
The Canal & River Trust is one of the UK's largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country's third largest collection of protected historic buildings - preserving them for future generations. Our waterways are exciting, vibrant places to work.
As a Duty Manager (Wedding & Events) at our Marsden location (Standedge Visitor Centre) you will play an important role applying to help us improve, maintain and preserve our wonderful waterway network for our customers to enjoy today and into the future.
This role will require the successful candidate to efficiently manage the delivery of excellent customer service to increase the number of people using the waterways and attractions.
You will deliver customer driven service and product improvements within a safe environment, supporting Canal & River Trust's aims to improve safety whilst protecting the heritage and integrity of the inland waterway network.
Weddings are important to not only the couple but to us too and we pride ourselves on providing great facilities and experiences.
You will be responsible for day to day operation and development of a destination which is accessible to customers seven days a week, through the effective and efficient management and motivation of a team, ensuring customer service standards and targets are met.
This role will be working Tuesday to Saturday, including weekends and bank holidays and will require flexibility.
Responsible for the safe management of a visitor destination. Develop, deliver and monitor a range of customer focused services for visitors. Develop the Catering offering within the Visitor Attractions Responsible for line management and motivation of a team to include recruitment and selection, performance and development reviews, training and development planning, absence management, resolution of employment issues, expenses and overtime management, leading team talks and ensuring effective communication of relevant business issues.
Responsible for the overall presentation of the destination, provision of adequate security and maintenance of all areas in line with agreed standards.
Target resources to maximise customer benefit, within a seven day operation. This will include the planning and implementation of rotas in line with appropriate local agreements.
Being the point of contact for wedding and event clients and answering any queries they might have Ensuring administration of the diary is up to date, confirming wedding occupancy and any other events and ensuring customer needs are effectively communicated and delivered
Offering show-rounds to potential Wedding Clients, during the week or weekends
Monitor and evaluate service levels and performance in accordance, identifying areas for development and improvement.
Working with the Attractions Manager to create new ideas in the department to further improve service standards and the overall operation.
Assist with the control of the F&B department P&L with responsibility for controlling cost and developing revenue streams in the Attraction.
Plan and implement seasonal workforce requirements, including recruitment, induction, training and exit of fixed term contracts.
Manage budgets ensuring efficient spend and return, meeting business targets and standards.
Develop and manage events held on Canal & River Trust sites
Qualifications, Skills & Experience:
HNC or equivalent in a Leisure/Tourism/Catering or Business Management related subject.
Proven experience within a leisure/visitor attraction or customer service industry.
Proven management experience.
Knowledge and understanding of Health and Safety, and the implementation of standards.
Proficient in the use of a personal computer and business applications software e.g. Microsoft Office, SAP, etc.
Commercially minded understanding seasonal trends of the industry, networking and developing contacts within the industry for the purpose of sharing knowledge.
A personal Licence to handle alcohol preferable.