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Desktop Support Technician (1st / 2nd Line)

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  • Location

    Dorchester, Dorset

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    Up to £13.50 per hour

  • Contact:

    Jonathan Tranter

  • Contact email:

    Jonathan.Tranter@morson.com

  • Job ref:

    182055JTR_1606143664

  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:

    2021-01-18

  • Start date:

    ASAP

  • Client:

    ClientDrop

Desktop Support Technician (1st/2nd Line)

Location: Winfrith

Duration: 6 Months (extension likely)

Rate: £13.50 per hour paye

Our Winfrith, Dorset based client have an opportunity for a Desktop Support Technician (1st & 2nd Line) to join the IT Support Team on an initial 6 month contract basis.

Scope:
* Supporting users with desktop issues
* Review and logging of user issues on the helpdesk system and resolving them.
* Support of the internal telephone system and re-patching of data ports
* Break fix and upgrades to systems as required supporting 2nd line IT staff.
* Building PC using SCCM or other means as appropriate.
* Support of the Voip system
* Provide Service desk cover when necessary
* Completing and reporting on assigned project related activities
* Where appropriate, document new processes and procedures in line with duties and look for improvements

Knowledge, skills and personal qualities required:
* Microsoft Windows 10 Desktop operating systems
* Active Directory
* Used to being in an IT support environment
* PC builds
* Networking knowledge (including IP addressing / Subnetting and Routing)
* Customer service skills
* Good all round IT skills
* Professional behaviour in front of IT customers communicating with them effectively

**You must be willing to undergo SC Clearance**

Interested? - Hit Apply