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Desktop Support Specialist - 1/2 Line

Desktop Support Specialist - 1/2 Line

  • Location:

    Dorchester, Dorset

  • Job type:


  • Sector:

    IT and Digital

  • Salary:

    Up to £12.50 per hour

  • Contact:

    Jonathan Tranter

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


  • Client:

    Morson International

Service Desk Engineer - 1st / 2nd Line

Location: Dorchester

Duration: 6 Months

Rate: £12.50 per hour PAYE

Our Dorchester based client have an opportunity for a Service Desk Engineer - 1st/2nd Line - to join the team on an initial 6 month contract basis.

The role will involve supporting a 550 strong user base - approx 12 tickets per day.

Supporting users with desktop issues
* Review and logging of user issues on the helpdesk system and resolving them.
* Support of the internal telephone system and re-patching of data ports
* Break fix and upgrades to systems as required supporting 2nd line IT staff.
* Building PC using SCCM or other means as appropriate.
* Support of the Voip system
* Provide Service desk cover when necessary
* Completing and reporting on assigned project related activities
* Where appropriate, document new processes and procedures in line with duties and look for improvements

Knowledge, skills and personal qualities required:
* Microsoft Windows 10 Desktop operating systems
* Active Directory
* Used to being in an IT support environment
* PC builds
* Networking knowledge (including IP addressing / Subnetting and Routing)
* Customer service skills
* Good all round IT skills
* Professional behaviour in front of IT customers communicating with them effectively

Interested? - Hit Apply

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