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Desktop Support Engineer

  • Location

    Staffordshire, England

  • Sector:

    IT and Cyber

  • Job type:

    Contract

  • Salary:

    £100.00 - £130.00 per annum

  • Contact:

    Grace Dean

  • Contact email:

    Grace.Dean@morson.com

  • Job ref:

    112249GDE_1530021297

  • Published:

    3 months ago

  • Duration:

    3 months

  • Expiry date:

    2018-06-25

  • Start date:

    ASAP

  • Client:

    #

IT Support, Second line support, 2nd line support, helpdesk support, Service desk , onsite support

Morson International have an active requirement for a Technical Support Engineer required for our client. This is based in the Staffordshire area for an initial 3 month contract.

Essential skills/Requirements:

  • Can work as part of a large team and on an individual basis.
  • Experience of working in a customer-facing IT support environment
  • Some practical and recent IT support work experience
  • Knowledge of IT support processes
  • Good understanding of Microsoft desktop operating systems
  • Good Microsoft Office skills
  • Experience of repairing and building PC's

Responsibilities:

  • To repair build and configure PC's from a pre-defined build image, including downloading and testing.
  • The On-Site Support Service enables resolution at the End User's locations for Incidents, Problems, Changes, queries, fulfilment of hard IMACDs, stock management to support break-fix across all tower Services and smart hands activities.
  • Monitor one or more queues for incoming Incidents / Problems / Service Requests
  • Be responsible for dispatching the On-Site Support specialist for each request that cannot be resolved by the Service Desk, Third Parties or Resolver Group remotely
  • Monitor one or more queues for incoming Incidents / Problems / Service Requests
  • Be responsible for dispatching the On-Site Support specialist for each request that cannot be resolved by the Service Desk, Third Parties or Resolver Group remotely

If you are interested in hearing more about this role, please send onto me the latest version of your CV. The IT Division of Morson International has an excellent track record in the supply of IT skills across the full IT life cycle. We have consistently supplied quality IT recruitment solutions whilst developing mutually beneficial, long term client relationships.