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Desktop Engineer

  • Location

    Cumbria, England

  • Sector:

    Infrastructure and Support

  • Job type:

    Contract

  • Salary:

    £300.00 - £350.00 per day

  • Contact:

    Lorraine Ryan

  • Contact email:

    lorraine.ryan@morson.com

  • Job ref:

    170941LR_1574860961

  • Published:

    9 days ago

  • Duration:

    Ongoing

  • Expiry date:

    2019-12-04

  • Start date:

    ASAP

  • Client:

    #

We have an excellent opportunity for a DESKTOP ENGINEER based in Cumbria

This is initially for 3 months and likely to transfer to a permanent position

The successful Candidate will primarily be responsible for desktop support and break fix interaction across the Company.

In addition, they will, where required provide users with advice and training on the equipment provided to ensure customers feel confident in their use.

The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible

The Post Holder will need to be flexible and adapt to the challenges within the business. They will have the opportunity continually develop new skills and are empowered to take responsibility of providing the fix or solution as part of our strategy to multi skill and invest in staff


The DESKTOP ENGINEER will be responsible for the configuration and support of

Desktop, laptop and tablet computers
Fixed and mobile telephony including Blackberry devices
Operating Systems (Windows 7, 8, 10) and end point protection
Client side business software, including for example the Microsoft Office Suite and Company bespoke applications
Local area networking and equipment throughout Company facilities
Printers and Multi Functional Devices
Installs, Moves and Changes including building and office change of use
Patching of cables between switches and desktop devices
Packaged application creation, testing and deployment, CMDB update and maintenance


EXPERIENCE AND SKILLS

Eligibility for security clearance to SC and be a UK national
3 or more years technical support, engineering and troubleshooting experience
Experience working in a secure, accredited or regulated environment
Problem solving skills using a range of sources and methods
Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods
Strong customer satisfaction focus
Ability to organise and prioritise own work to meet deadlines
MCP, MCSE, ITIL and other relevant certification is desirable
Ability to document standard fixes to a good standard (shift left)
Cisco telephony solutions and handsets
Video Conferencing solutions
Full driving license as some travel between sites may be required


The DESKTOP ENGINEER will have technical experience in:

Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint (desirable)
Standard Build, Creation and Maintenance
LAN, WAN, VPN and RAS
SCCM administration (basic level)
AD and O365 Administration (Account Creation, Security, Permissions)
PowerShell
TCP/IP and VOIP with a working knowledge of Cisco systems
Directory Services (AD, AAD, LDAP)