Desktop Engineer / 2nd Line Support

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  • Location

    Warrington, Cheshire

  • Sector:

    IT and Digital

  • Job type:


  • Salary:


  • Contact:

    Samantha Clinch

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    3 Months +

  • Expiry date:


  • Start date:


Desktop Engineer / 2nd Line Support - Warrington - 3 Months +

Job Purpose
The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible.
The Desktop Engineer is often the face of the business, and will need to be flexible and adapt to the challenges within the business. They will have the opportunity continually develop new skills and are empowered to take responsibility of providing the fix or solution as part of our strategy to multi-skill and invest in our staff.
The Desktop Engineer will support both BAU and Projects activities, and on occasion may be required to undertake activities outside of core business working hours to minimise disruption.

This could potentially turn into a temp to perm opportunity.

Job Description
The Desktop Engineer will be responsible for the configuration and support of:
- Desktop, laptop and tablet computers
- Fixed and mobile telephony including Blackberry devices
- Operating Systems (Windows 7, 8, 10) and end point protection
- Client side business software, including for example the Microsoft Office Suite and bespoke applications
- Local area networking and equipment throughout sites and facilities
- Printers and Multi-Functional Devices
- Installs, Moves and Changes including building and office change of use
- Patching of cables between switches and desktop devices
- Packaged application creation, testing and deployment and
- CMDB update and maintenance.

Experience & Skills
The Desktop Engineer will have:
- Eligibility for security clearance to SC
- 3+ years technical support, engineering and troubleshooting experience
- Experience working in a secure, accredited or regulated environment
- Problem solving skills using a range of sources and methods
- Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods
- Strong customer satisfaction focus
- Ability to organise and prioritise own work to meet deadlines
- MCP, MCSE, ITIL and other relevant certification is desirable
- Ability to document standard fixes to a good standard (shift left)
- Cisco telephony solutions and handsets
- Video Conferencing solutions and
- Full driving license as some travel to Stonehouse and Culham sites may be required.
The Desktop Engineer will have technical experience in:
- Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint (desirable)
- Standard Build, Creation and Maintenance
- SCCM administration (basic level)
- AD and O365 Administration (Account Creation, Security, Permissions)
- PowerShell
- TCP/IP and VOIP with a working knowledge of Cisco systems and
- Directory Services (AD, AAD, LDAP).

Desktop Engineer / 2nd Line Support - Warrington - 3 Months +