Debt Recovery Coordinator

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  • Location

    Leeds, West Yorkshire

  • Sector:


  • Job type:


  • Salary:

    £19000.00 - £21000.00 per annum

  • Contact:

    Louise Ellis

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    6 months

  • Expiry date:


  • Client:


I am currently recruiting for a Debt Recovery Administrator for a period of six months for my Utilities Client in Leeds.
The purpose of the role is to be responsible for the management of overdue debt through the internal and external legal process.

Key Accountabilities:

* Start of process by informing customers by letter of the intention to disconnect
* Liaise with the external agents daily if required
* Ensuring the business is notified of the disconnections
* Moving accounts through the disconnections process efficiently
* Raising paperwork for payment plan requests and monitoring the payment plans
* Manage the warrant process
* Manage your internal customers with regards the booking of the external agents
* Manage your external customers with regards ensuring the booking of the engineer for Gas is available
* Ensure all paperwork/letters are managed on a weekly basis and provided to your line manager for authorisation
* Raise on a monthly basis the manual invoices with pass through charges on to the customer's accounts.
* Ensure the disconnection tracker is always kept fully up to date

Knowledge and skills:

* Proven ability to produce accurate work under tight deadlines
* Microsoft Office proficient
* Organisational skills
* Verbal reasoning
* Able to manage conflicting priorities
* Ability to handle difficult customers
* Team-work and ability to work with colleagues at all levels
* Knowledge of the energy industry is desirable