Customer Support / Office Manager

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  • Location

    Nuneaton, Warwickshire

  • Sector:


  • Job type:


  • Salary:

    Up to £30000.00 per annum

  • Contact:

    Steve Johnstone

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Start date:


  • Client:


Our client, a successful manufacturer of complex heat exchangers, has an immediate requirement for a Customer Service / Office Manager, for their modern facility in the West Midlands. This is a new role, so the successful candidate will need to be adaptable, self-motivated and resilient, and ideally a competent SAP user.

Duties will cover elements of administration, purchasing and accounting and may include:

General Administration

Enforce business operations between H/O & site, in understanding and implementing the service philosophy
Provide valuable administration assistance in initial stages of concept
Customer / Company Liaison
Loading with internal stakeholders, in regards to expectations and status
Maintaining communication flow and progress reporting
Key user SAP interface to the SAP team in H/O.
Adapt processes in SAP to the requirements of a Service Centre
Train new colleagues to use SAP (with support from H/O)
Maintain customer master data in SAP
Maintain and develop material data
Support Marketing activities (e.g. Social Media posts, web page news)
Support the Service Director and Service Sales Director in daily work

Accounting and controlling

Preparing CAPEX requests, travel and expenses preparation
Consolidate all costs incurred by site, and allocate to cost code
Maintain customer master data in SAP


Maintaining master data of suppliers in SAP
Writing requisitions for the Purchasing dept. with support of engineering
Procure emergency key items
Progress chasing and expediting.
Engineering support
Preparation of CAPEX documentation.
Occasional adjustments to project plans, using MS Project.

To apply, or for more detail, please apply to Steve Johnstone at Morson International on (02392) 499988 or email

Morson International are acting as a recruitment business in relation to this vacancy (agy).