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Customer Support Officer

  • Location

    Yeovil, Somerset

  • Sector:

    Aerospace Manufacturing

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Paula Williams

  • Contact email:

    Paula.Williams@morson.com

  • Job ref:

    142274PWS_1536842375

  • Published:

    2 months ago

  • Expiry date:

    2018-09-20

  • Client:

    #

Morson International have an opportunity for a Customer Support Officer based in Yeovil Somerset

Job Purpose
The Customer Support Officer under the supervision and support of the CSM will be the interface for Leonardo Helicopters for all customer related operational and support matters. The Customer Support Officer should have a strong Customer needs awareness and have the ability to "Think Customer". The primary responsibilities of the Customer Support Officer, with direction from the CSM, are the delivery of contracted material and services in support of budgeted revenue, profit and cash flow whilst developing/maintaining good Customer relations.

Key Accountabilities
The key accountabilities of the role under the supervision and support of the CSM are as follows:
Delivery of material and services in accordance with the validated contract baselines, company commitments and business directives.
Maintenance and sustainment of in service customer operations.
Proactive management of Customer's needs and requirements during depth scheduled maintenance.
Engage with allocated resources across Customer Support & Training and the wider business / supply chain to deliver the required level of performance in terms of cost, quality and delivery schedule in accordance with Company processes identify, agree and manage risk mitigation activity to maximise profitability.