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Customer Support Consultant- Applications Support

  • Location

    Manchester, Greater Manchester

  • Sector:

    IT and Digital

  • Job type:

    Permanent

  • Salary:

    £40000.00 - £45000.00 per annum

  • Contact:

    Tim Philpotts

  • Contact email:

    Tim.Philpotts@morson.com

  • Job ref:

    167954TPS_1568795928

  • Published:

    29 days ago

  • Expiry date:

    2019-09-25

  • Start date:

    ASAP

  • Client:

    #

You'll be the first one in the UK - Manchester office for this role, it's a growing company with a relatively flat structure that will change over the next couple of years and give you a real opportunity to step in to a technical lead / team lead / project consultant or other new role.

The current team is global and you'll work closely with your counterparts in Europe and America.

The Customer Support Consultant is a member of the global Client Services team. The role involves the timely response and resolution of support requests received from the global client base. The Support Consultant is expected to work in partnership with clients, resolving trouble tickets and advising them how to use the company's products in order to meet their business objectives and overcome any problems. The Customer Support Consultant should possess a clear understanding of functionality for multiple supported products and/or applications and of the practical business processes customers use when implementing and operating the supported products.

Technically you'll need to have a good understanding of database technology / SQL and already be used to supporting business applications.

You'll need to be familiar at unpicking a customer's problem to determine if this is a software product issue or more typically a synchronisation problem.

Global client base, support is UK hours (standard 8am-4pm). Very good benefits package which includes a bonus. Really nice atmosphere with a growing team where there are new roles being created and definite future opportunities if you are looking for something to work towards.