Customer Support Advisor

  • Location

    Fulwood, Lancashire

  • Sector:

    Professional Services

  • Job type:


  • Salary:

    Up to £8.54 per hour

  • Contact:

    Vanessa Farrington

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


Customer Support Advisor; Location: Fulwood; Duration: 6 months: £8.54ph
We are currently looking to recruit a temporary Customer Support Advisor, to be based at our client's site in Fulwood Nr Preston.
Role Overview
As an integral part of the HR Service, our Customer Support Advisors are responsible for multi- channel interaction with employees, providing advice on HR Policies, HR Processes and guidance on using the HR Information System and Services.
Key responsibilities and accountabilities
Respond to and resolve HR contacts queries across multi-channel interaction
Ensure all information taken from calls is accurately logged on the system
Take ownership and responsibility, from initial contact through to resolution
Build and develop effective relationships with colleague groups including internal HR Shared Services and wider external business
Ensure operating procedures and process standards are adhered to, including (but not limited to), internal call quality measures, data protection and confidentiality guidelines
Support and contribute to the continuous improvement and implementation of new processes both within the HR Support team and HR Shared Services
Manage and achieve all personal performance standards, internal & external SLAs and quality measures.
Provide training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team
Act as an ambassador for HR Shared Services and display desirable behaviours
Skills & Knowledge required
Previous customer service experience, ideally gained in a call centre environment
The ability to explain things clearly and understand customers individual needs
Confidence using IT systems, and the ability to learn new systems and processes quickly
Excellent interpersonal, teamwork and communication skills
Self-motivated, enthusiastic with a positive attitude - Prepared to work flexibly to support the team and department
A high level of accuracy
Minimum 5 GCSE's grade A-C including English
Personal credibility and professional confidence - Experience of continuous improvement
Relationship building and influencing skills
Familiar with HR policy and practice
Ambition to progress and build a long-term career
Morson is acting as an employment business in relation to this vacancy.