Customer Support Advisor

  • Location

    Preston, Lancashire

  • Sector:


  • Job type:


  • Salary:

    Up to £9.35 per hour

  • Contact:

    Amy Rowland

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Duration:

    6 Months

  • Expiry date:


  • Start date:


  • Client:


A new opportunity is now available with our client BAE Systems as a Customer Support Advisor to be responsible for multichannel interaction with BAE employees to provide HR polices, HR processes and guidance's using the HR Information System and Services.


- Responsible for handling incoming calls and responding to emails from BAE Systems employees with HR queries, aiming to resolve at first contact
Ensure all information taken from calls is accurately logged on the system
Take ownership and responsibility, form initial contact through to resolution
Build and develop effective relationships with colleague groups including internal HR Shared Services, Shared Services and wider external BAE business
Ensure operating procedures and process standards are adhered to, including (but not limited to) internal call quality measures, data protection and confidentiality guidelines
Support and contribute to the continuous improvement and implementation of new processes both within the HR Support Team, HR Shared Services and wider Shared Services business
Manage and achieve all personal performance standards, internal and external SLAs and quality measures
Provide training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team
Act as an ambassador for HR Shared Services and display desirable behaviours

Skills & Knowledge

- The ability to explain things clearly and understand customers individual needs
- Confidence using IT systems, and the ability to learn new systems and processes quickly
- Excellent interpersonal, teamwork, customer service communication skills
- Self-motivated, enthusiastic with a positive attitude
- Ability to work in a fast paced multi-skilled environment
- Prepared to work flexibly to support the team and department
- A high level of accuracy when dealing with high volumes of work
- Minimum 5 GCSEs grade A-C including English

- A personal credibility and professional confidence
- Experience of continuous improvement
- Relationship building and influencing skills
- Familiar with HR policy and practice
- Ambition to progress and build a long-term career
- Contact centre experience

Morson is acting as a recruitment business in relation to this vacancy

Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control; customer service; answering queries; telephone; emails; HR polices; HR processes: HR