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Customer Support Advisor

  • Location

    Preston, Lancashire

  • Sector:

    Morson

  • Job type:

    Temporary

  • Salary:

    Up to £9.35 per hour

  • Contact:

    Amy Rowland

  • Contact email:

    amy.rowland@morson.com

  • Job ref:

    168652AMR_1570177771

  • Published:

    10 days ago

  • Duration:

    6 Months

  • Expiry date:

    2019-10-11

  • Start date:

    ASAP

  • Client:

    #

A new opportunity is now available with our client BAE Systems as a Customer Support Advisor to be responsible for multichannel interaction with BAE employees to provide HR polices, HR processes and guidance's using the HR Information System and Services.

Responsibilities

- Responsible for handling incoming calls and responding to emails from BAE Systems employees with HR queries, aiming to resolve at first contact
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Ensure all information taken from calls is accurately logged on the system
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Take ownership and responsibility, form initial contact through to resolution
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Build and develop effective relationships with colleague groups including internal HR Shared Services, Shared Services and wider external BAE business
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Ensure operating procedures and process standards are adhered to, including (but not limited to) internal call quality measures, data protection and confidentiality guidelines
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Support and contribute to the continuous improvement and implementation of new processes both within the HR Support Team, HR Shared Services and wider Shared Services business
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Manage and achieve all personal performance standards, internal and external SLAs and quality measures
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Provide training and support to other team members for your area of expertise to increase knowledge levels and help create a multi-skilled team
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Act as an ambassador for HR Shared Services and display desirable behaviours

Skills & Knowledge

Essential:
- The ability to explain things clearly and understand customers individual needs
- Confidence using IT systems, and the ability to learn new systems and processes quickly
- Excellent interpersonal, teamwork, customer service communication skills
- Self-motivated, enthusiastic with a positive attitude
- Ability to work in a fast paced multi-skilled environment
- Prepared to work flexibly to support the team and department
- A high level of accuracy when dealing with high volumes of work
- Minimum 5 GCSEs grade A-C including English

Desirable:
- A personal credibility and professional confidence
- Experience of continuous improvement
- Relationship building and influencing skills
- Familiar with HR policy and practice
- Ambition to progress and build a long-term career
- Contact centre experience

Morson is acting as a recruitment business in relation to this vacancy

Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control; customer service; answering queries; telephone; emails; HR polices; HR processes: HR