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Customer Support Administrator - Birmingham

  • Location

    Birmingham, West Midlands

  • Sector:

    Systems Administrator

  • Job type:

    Contract

  • Salary:

    Up to £10.80 per hour + Inclusive of holiday pay

  • Contact:

    Sam Mabbott B.Soc Sci

  • Contact email:

    Sam.Mabbott@morson.com

  • Job ref:

    150643CAR_1537784714

  • Published:

    26 days ago

  • Duration:

    3-4 Months

  • Expiry date:

    2018-10-01

  • Start date:

    ASAP

Our Client requires a Customer/Business Support Administrator to join their existing team for a 3 month contract.

Full time (37 hours per week)

Up to 21st December 2018

Purpose of Role

Deliver excellent customer service through strong verbal and written communication skills using technical systems and agreed processes/procedures as necessary.

Key Responsibilities

Deal with enquiries from customers, suppliers and a wide range of colleagues demonstrating excellent communication, verbal or written. Take messages and convey information as required, acting appropriately at all times, upholding confidentiality as necessary. Recognise and escalate issues appropriately in a timely manner ensuring compliance with customer service standards to ensure customer queries are dealt with effectively and closed satisfactorily.

Support the business with computer input and key administration tasks e.g. CRM, SAP & Social Media (Twitter). Experience is preferable, but training will be given.

Undertake ad-hoc tasks and assist with projects as required, completing work within agreed deadlines.