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Customer Services Coordinator

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  • Location

    Cheadle, Greater Manchester

  • Sector:

    Administration

  • Job type:

    Contract

  • Salary:

    Up to £20000.00 per annum

  • Contact:

    Louise Ellis

  • Contact email:

    Louise.Ellis@morson.com

  • Job ref:

    178216LEL_1595954223

  • Published:

    12 days ago

  • Duration:

    6 months

  • Expiry date:

    2020-08-04

  • Client:

    #

I am supporting my FMCG Client with the recruitment of a Customer Liaison Coordinator on a 6-month basis to provide an optimum level of service for assigned customers in relation to the placement and delivery of orders.

DUTIES AND RESPONSIBILITIES:

  • To ensure all customer orders are received, validated and processed in an accurate and expedient manner.
  • To prioritise workload whilst handling multiple tasks and to be focused on providing an optimum level of service to customers at all times.
  • To pro-actively identify changing customer needs and to liaise with their Line Manager concerning appropriate procedures to be implemented to enhance the level of service achieved.
  • To effectively monitor and report all aspects of supply performance for assigned customers and to liaise pro-actively with the Operations team to ensure customer queries are minimised and resolve any perceived shortfalls in service.
  • To provide information regarding inventory requirements to ensure optimum fulfilment of customer orders.
  • To ensure that all customer details held within the main operating system and any associated manual databases are accurately and timely maintained.
  • To ensure that customer queries and complaints are received, investigated and processed in a timely manner and to initiate preventative and corrective actions.

KEY SKILLS & EXPERIENCE:

  • Strong Excel required; vlookups, formulas, pivot tables so you are able to pick up reporting quickly and spot errors

  • SAP desirable, but training will be provided if you posses Excel and good knowledge of other ERP systems
  • Customer Service experience desirable so you have context of the reports
  • Must be committed to the principles of customer service.
  • Must be able to display initiative and be able to work under pressure whilst being a strong team player.
  • Previous experience in a supply chain customer service-related environment.