I am supporting my FMCG Client with the recruitment of a Customer Liaison Coordinator on a 6-month basis to provide an optimum level of service for assigned customers in relation to the placement and delivery of orders.

DUTIES AND RESPONSIBILITIES:

• To ensure all customer orders are received, validated and processed in an accurate and expedient manner.
• To prioritise workload whilst handling multiple tasks and to be focused on providing an optimum level of service to customers at all times.
• To pro-actively identify changing customer needs and to liaise with their Line Manager concerning appropriate procedures to be implemented to enhance the level of service achieved.
• To effectively monitor and report all aspects of supply performance for assigned customers and to liaise pro-actively with the Operations team to ensure customer queries are minimised and resolve any perceived shortfalls in service.
• To provide information regarding inventory requirements to ensure optimum fulfilment of customer orders.
• To ensure that all customer details held within the main operating system and any associated manual databases are accurately and timely maintained.
• To ensure that customer queries and complaints are received, investigated and processed in a timely manner and to initiate preventative and corrective actions.

KEY SKILLS & EXPERIENCE:

• Must be a confident and effective communicator with the ability to present to small groups of colleagues and customers.
• Must be committed to the principles of customer service.
• Must be able to display initiative and be able to work under pressure whilst being a strong team player.
• Previous experience in a supply chain customer service-related environment.
• Strong system knowledge and skills required and SAP experience essential.