Customer Services Assistant

  • Location

    Birmingham, West Midlands, W. Midlands, England

  • Sector:

    Rail Jobs and Transportation

  • Job type:


  • Salary:

    Up to £8.21 per hour

  • Contact:

    Rail Technical Team

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


  • Client:


Job Title - Customer Services Assistant (Security & Mobility)
Location - Birmingham, New Street Station
Rates - £8.21 per hour (PAYE) increasing to £11.04 per hour after 3 months
Security shifts
Nights: 2200-0700 weekdays
1900-0700 weekend nights
0700-1430 early turn
1430-2200 late turn
Weekend hours 0700-1900
Mobility Shifts
In Scope of IR35
My client is looking to employ a total of five Customer Service Assistant in Birmingham to assist with customer enquiries. The successful candidate will be the point of contact at the Customer Information Point and provide mobility assistant (helping customers that require assistance getting on and off the trains).
What you will do:
* Provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC's and customers travelling throughout the station.
* Undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
* Respond to and record emergencies and incidents involving the general public and industry partners, as required.
* Provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
* Actively assist and provide information to customers travelling throughout the station.
* Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
* In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
* Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
* Fulfil allocated duties as prescribed within Emergency Plans.

Your experience will include:
* Command of English language, both written and oral
* Experience of working in a customer facing environment
* Confidence to deal with different types of situations assertively
* Experience of working effectively as part of a team
* This role involves a substantial amount of manual handling.

Educated to GCSE or equivalent in English and maths
What you'll get in return
Capita and our client understand what it is like to work as a contractor and we will do everything we can to make it a simple process for you - this includes dedicated on-boarding, extension teams and access to a web based timesheet portal giving you an ability to access and submit your timesheets wherever you are.

What we hope you will do next
Help us find out more about you by completing our short application process - Click apply now. You will then be directed to a Capita owned microsite that will assist you with your application. Once completed you will then be contacted by the relevant recruiter.
Our client welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or another irrelevant factor. We will interview all disabled applicants who meet the essential criteria.