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Customer Services Administrator

Customer Services Administrator

  • Location:

    Portsmouth, Hampshire

  • Job type:

    Contract

  • Sector:

    Administration

  • Salary:

    Up to £9.00 per hour

  • Contact:

    Vicky Turner

  • Contact email:

    vicky.turner@morson.com

  • Job ref:

    183373VIT_1610034558

  • Published:

    17 days ago

  • Duration:

    7 months

  • Expiry date:

    2021-01-28

  • Start date:

    25/01/2021

  • Client:

    Morson Talent

Customer Services Administrator; Portsmouth; Contract 7 months; Hours - 37 per week; Pay Rate £9.00 PAYE plus holidays

We are working with our client BAE Systems at the Portsmouth Naval Base to recruit for a Customer Service Administrator who is able to do the following;

* Deliver a Helpdesk service in accordance with service level agreements and priorities within contractual arrangements
* Take calls from Helpdesk telephone systems for various phone queues including Health & Safety and General Enquiries and provide responses as require
* Log calls received by email, phone or walk in using SAP
* Ensure updates within SAP including scanning documents, chase up, and closures register extensions and ensure additional information is recorded in cases history and customer is kept up to date
* Attend Toolbox Talk and team meetings and actively contribute to process improvements
* Provide cover when required, for example Friday afternoon, reception, etc.
Ensure that weekly stats and data are generated and passed to Supervisor

Additional Information

* High level of team working
* Strong organisational skills
* Ability to work in pressured situations
* Ability to communicate with customers, colleagues and key stakeholders
* Strong customer focus

Morson is acting as a recruitment business in relation to this vacancy