Customer Services Administrator

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  • Location

    Salisbury, Wiltshire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:

    Up to £9.53 per hour

  • Contact:

    Kelly Young

  • Contact email:


  • Job ref:


  • Published:

    5 months ago

  • Duration:

    9 months

  • Expiry date:


  • Start date:


  • Client:


Customer Services Administrator; 9 months - to cover maternity; 37 per week; Warminster, £9.53 per hour

We are looking to recruit a Customer Services Administrator to work for a defence company based in Warminster, the role is a 9 month contract covering maternity leave. The purpose of this role is to deliver the customer services (CS) processes that enable vehicles/assets to be efficiently delivered into the repair process and delivered back to customers after the repair process. Working as part of a multi-skilled team, CS Administrators co-ordinate the arrival of vehicles/assets planned for repair, deliver handover/takeover processes/discrepancy reporting (DR) and transfer ownership on JAMES system. The team prep the asset ready to go into its respective repair line as and when it's required according to the production plan. Where assets require changes to planned completion dates the CS team will liaise with customers and the planning function to amend the production plan where necessary.

Main Tasks and Responsibilities;
- Liaising with customers regarding delivery, collection and changes to planned arrangements
- Liaising with planning function where assets are not going to be ready by expected completion date
- Liaising with workshops to confirm assets ready to go into repair
- Ensuring work areas remain safety compliant
- Ensuring staff have and comply with PPE requirements
- To adhere to company and Highway code policies at all times
- Receipting / transferring of assets on JAMES on receipt
- Performing handover / takeover and discrepancy report (DR) processes
- Driving vehicles from customer service area to holding area ready to go into workshops
- Adhere to prescribed health and safety procedures
- To report any faults found vehicles
- To complete outputs within the allocated time
- To complete tasks to the appropriate quality / output standard level
- To use systems in line with processes
- To follow customer services processes
- To ensure data entered into IT systems is fully complete and accurate
- Ensuring management chain is notified of risks of meeting output plan as soon as is apparent
- Ensuring company processes are adhered to
- System administration - ERP, safety near misses, asset management, quality, Learning Management System (LMS)

The successful candidate will be educated to Level 2 in National Qualification Framework (NQF) as a minimum (GCSE grade C or above, level 1 National Vocational qualification (NVQ), Level 1 diploma) or equivalent and have a full UK driving licence. You will be resilient with good problem solving skills. You will be flexible in your approach to work and be able to use your initiative. The successful applicant will have the ability to learn and follow production processes and techniques as well as follow safety standards and procedures.

- Experienced or competent user in within an ERP system (e.g. Baan, SAP, IFS)
- Competent and experienced user of the Joint Asset Management and Engineering Solutions (JAMES) system

Morson is acting as an employment business in relation to the vacancy.

Administration; filing; e-filing; GDPR; secretarial; data entry; data input; Excel; Word; Outlook; Access; MS Office; booking system; business support; database management; diary management; minute taking; document control