Customer Service Specialist

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  • Location

    Northampton, Northamptonshire

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Elizabeth McCabe

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


Morson have an exciting vacancy for a Customer Service Specialist based in Northampton for one of our Clients.

Job Description

This person is part of a team in the Sales Office, providing coordination between Customers, Sales, Operations, Engineering and Finance.

Key Job Accountabilities Include:

- Sales office activities including quoting, providing customers with sales/technical information, and communicating opportunities to field sales.

- Act as main point of support to the client's key accounts and regular customers, technical support, and submitting of quotes/offers.

- Contact is made by phone, email with around 10 to 20 written quotations per day, sent by email.

- Supply customer with User Instructions, Technical Information sheets, drawings, specific product advice and sales literature as appropriate.

- Filter incoming enquiries and supply leads to Field Sales.

- Regular follow-up of quotations, in order to convert sales.

- Processing of orders into SAP, 15 to 30 orders per day (between the team).

- Coordination with Warehouse/Logistics on deliveries/rental collections to customers.

- Liaison and support to Field Sales staff by phone and email, through effective communication.

Required skills/experience-

-Experience using the program SAP

-Experience working within a sales office would be beneficial

Please contact us for more information.