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Customer Service Representatives

  • Location: Glasgow, Glasgow City, Scotland, United Kingdom
  • Salary: Up to £11.11 per hour per hour
  • Job Type:Contract

Posted 6 days ago

  • Sector: Administration
  • Contact: Molly Stephen
  • Contact Email: Molly.Stephen@morson.com
  • Duration: 6 Months +
  • Start Date: ASAP
  • Client: Morson Talent
  • Expiry Date: 20 August 2021
  • Job Ref: 188638MOS_1626872764

Our client a leading Energy Company are currently recruiting for a 3x Customer Service Representatives on a contract basis based in Glasgow City Centre.

This role will be office based.

Accountability Statements:
Handling all inbound contact from customers, (email, SMS, voice alerts, social media, IVR etc)
Responding to rapidly changing incoming contact volumes in various situations.
Undertaking outbound contact management responsibilities with customers throughout their journey. This includes updating F&E messages, using various media channels (email, SMS, voice alerts, social media, IVR etc).
Working with various Staff to identify and support vulnerable customers and being aware of related process and procedures.
Dealing with difficult customers/ complaints and ensuring customers are provided with a high standard of service.
Being aware of safety issues/ critical call process and the required process/ actions. Responding calmly and efficiently to communicate essential advice to customers.


Skills, Knowledge & Experience:
Previous experience of working in a customer service environment
Customer complaint handling skills
Knowledge of Call Taker/ Faults & Emergency procedures advantageous.
Flexible approach to working hours as part of the Emergency operations, this site is open 24/ 7/ 365

The shift patterns would remain the same week to weeek and the 3 shift patterns avaliable are:

Shift pattern 1 (37 hrs)

Wednesday 0730 - 1600

Friday 0730 - 1700

Saturday 0600 - 1630

Sunday 0600 - 1630

New Shift Pattern 2 (37hrs)

Monday 14:00-midnight:

Tuesday 16:00 - midnight

Friday 06:00-15:00

Saturday 19:00-midnight

Sunday 19:00-22:00

New shift pattern 3 (37hrs)

Tuesday 15:30-21:30

Thursday 08:30-19:30

Friday 09:00-19:30

Saturday 10:30-21:30