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Customer Service Representative

  • Location

    Crewe, Cheshire

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    £8 - £8.97 per hour

  • Contact:

    Samantha Cartman

  • Contact email:

    samantha.cartman@morson.com

  • Job ref:

    145669SCA_1529485281

  • Published:

    4 months ago

  • Duration:

    6 Months +

  • Expiry date:

    2018-07-18

  • Start date:

    ASAP

  • Client:

    #

Customer Service Representative - Crewe - 6 Months+

Mon-Fri, hours 9-17:30 with one hour for lunch - 37.5 hours per week (overtime may be available as workload requires).

Customer Services Representative - Order Management.
This vacancy is within an exciting, fast paced customer driven environment in the Packaged Gases division. Under general supervision you must be able to administer external and internal customer orders of varying complexity to ensure optimum customer relations and retention. This role is focused on placing orders for cylinders in all areas of the Packaged Gases business, liaising with the Commercial Teams, Agents, Sales Centres, Scheduling, Asset Management, Keumiee and Customer Services.

Within this role you will be responsible for: running daily reports and taking ownership of your own orders to ensure that they are delivered on time and in full managing orders which are received via fax, email and Direct. You will also be expected to deal with various queries relating to orders, collections and product information from Customers and the Commercial Teams.

Must be very customer focussed and understand the flow of a customer journey. Will be able to multitask and work efficiently in a fast paced environment. Previous experience in a logistical background will be advantageous in this role and an understanding of various business processes that must be followed within the Team.

The future vision of this role, after having been given adequate training, will be that you multitask between Order Management and Customer Services.

Customer Service Representative - Crewe - 6 Months+