Our client a leading Energy Company are currently recruiting for a Part Time Customer Service Representatives on a contract basis based in Glasgow City Centre.
This role will be office based.
Handling all inbound contact from customers, (email, SMS, voice alerts, social media, IVR etc)
Responding to rapidly changing incoming contact volumes in various situations.
Undertaking outbound contact management responsibilities with customers throughout their journey. This includes updating F&E messages, using various media channels (email, SMS, voice alerts, social media, IVR etc).
Working with various Staff to identify and support vulnerable customers and being aware of related process and procedures.
Dealing with difficult customers/ complaints and ensuring customers are provided with a high standard of service.
Being aware of safety issues/ critical call process and the required process/ actions. Responding calmly and efficiently to communicate essential advice to customers.
Skills, Knowledge & Experience:
Previous experience of working in a customer service environment
Customer complaint handling skills
Flexible approach to working hours as part of the Emergency operations, this site is open 24/ 7/ 365
Shift pattern (23.3hrs )