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Customer Service Representative

  • Location:

    Crewe, Cheshire

  • Job type:

    Contract

  • Sector:

    Professional Services

  • Salary:

    £9 - £9.81 per hour

  • Contact:

    Samantha Clinch

  • Contact email:

    samantha.clinch@morson.com

  • Job ref:

    166074SCA_1565257786

  • Published:

    14 days ago

  • Duration:

    6 Months +

  • Expiry date:

    2019-09-05

  • Start date:

    ASAP

Customer Service Representative - Crewe - 6 Months +

Responsible for the management of all UKI packaged gas customer orders, falling in line with all SOX and OTIF measures. Liaising with people across the business to ensure industrial and special gas orders and collections are received in line with customer & agent expectations.

Supporting our 300 agents throughout UKI with customer orders and interactions. Providing technical support for any system related issues while ensuring the integrity of CTN management.

PRINCIPAL ACCOUNTABILITIES

This position is accountable for the following end results:

1. To ensure all measurable KPI'S are adhered to. Lost calls, mailbox SLA's and OTIF management
2. Manage daily reports. Hold stocks, open delivery notes and open orders
3. Investigate and resolve agent issues offering technical support when needed
4. Build strong relationships with Customers and Agents, picking up on any warning signals related to retention and competition
5. Identify opportunities for up selling and lead generation for the Marketing Group
6. Self Confidence - To use functional knowledge and expertise of Agents Plus, SAP, MOBY and PACT to ensure key personal and team targets are met
7. Safety - To operate safely within the work environment using BSP to maintain safety standards and look for improvements

Skills and Experience:
* Proven experience in a service orientated role
* Strong and clear communication skills - verbal and written
* Problem solving
* Solution orientated
* Technically minded
* Positive to change
* IT literate with experience of Microsoft Office programmes. SAP experience highly desirable.
* Knowledge and experience of AP systems and processes - desirable
* Able to work at pace under pressure
* High levels of accuracy

The assessment for this role will include:
- An interview.
- Presentation 'something you are passionate about'. 5 minute presentation, any format the candidate sees fit. If PowerPoint, please send in advance of interview.
- Skills test - telephone and communication.

Customer Service Representative - Crewe - 6 Months +