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Customer Service Representative

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  • Location

    Fareham

  • Sector:

    Professional Services

  • Job type:

    Contract

  • Salary:

    Up to £11.30 per hour

  • Contact:

    Vicky Turner

  • Contact email:

    vicky.turner@morson.com

  • Job ref:

    187549VIT_1619009968

  • Published:

    18 days ago

  • Duration:

    6 months

  • Expiry date:

    2021-05-08

  • Start date:

    10/05/2021

  • Client:

    ClientDrop

Customer Services Representative; Fareham (with remote working) £11.30/hr plus hols; 6 month contract

As a Customer Services Representative in the UK team, you will be the key point of contact for business customers of our web-based systems in the UK.

Key Responsibilities

Customer Support
- Provide the highest level of technical support in line with industry recognised processes and SLA.
- Take ownership of customer issues and opportunities from inception to final delivery.
- Work as part of a team to resolve any customer, or operational issue.
- Undertake effective root cause analysis whilst following best practice and quality management processes.
- Ensure that all escalations are channelled to the correct business function or person in a timely manner.
- Manage the enrolment of new customers to our systems and other service requests.

Billing
- Responsible for the billing of all relevant products and services associated with their customers.
- Complete the invoicing process on a scheduled basis.
- Escalate any revenue risk.

Administration
- Create reports and distribute to customers within agreed parameters.
- Produce reports for Senior Managers upon request.
- Responsible for keeping all files in order, and archiving according to local procedures.
- Responsible for Document control
- Logging data in the CRM application (Salesforce)
- Organise and/or follow-up shipments.

General
- It is the responsibility of all employees to follow the procedures and instructions that are designed in accordance with ISO 9001 v2000 to ensure the quality of the products and/or services provided is maintained and continuously improved.
- Any other duties as may be reasonably requested by the Company.

Essential Skills and Abilities
- Ability to manage own workload and work to own initiative.
- Strong written communication, use of professional language and interpersonal skills.
- Strong service delivery and responsiveness to business demands.
- High attention to detail.
- Microsoft Office Intermediate level.
- Have a medium skilled level of technical experience to be able to resolve technical queries.
- Maintain a positive attitude and promote a productive work environment.
- Problem solving/analytical skills

Desirable Skills and Abilities
- Knowledge of supporting web based services.
- Technically minded.
- Report writing.
- Familiar with Salesforce.
- Familiar with Oracle E-Business suite.
- Ability to read and understand basic Spanish.

Experience and Education
- Customer Services Professional.
- Administration
- Service Desk

Morson is acting as a recruitment business in relation to this role