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Customer Service Representative

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  • Location

    Wirral, Merseyside

  • Sector:

    Administrator

  • Job type:

    Contract

  • Salary:

    Up to £11.11 per hour

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    179662MOS_1605183416

  • Published:

    20 days ago

  • Expiry date:

    2020-11-19

  • Start date:

    ASAP

  • Client:

    #

Our client a leading Energy Company are currently recruiting for Customer Service Representative on a full time contract basis based in Prenton, Birkenhead.

Candidate will need to be fully flexible to work both evenings and weekends.


Accountabilities:

Handling incoming calls from customers relating to faults and emergencies.
Assisting customers with difficult complaints
Making outbound calls to staff / transfer calls to correct department
Great customer service skills
Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
Administration duties when required.

Skills, Knowledge & Experience:

Previous experience of working in a customer service environment or emergency service environment
Good telephone manner
Good keyboard skills and experience of Windows environment
Excellent communication skills
Ability to work on own initiative
Ability to remain calm and customer focused under pressure
Flexible approach to working hours as part of the Emergency operations
Decision making during Emergency situations, particularly regarding escalation of calls.

The two shift patterns available are:

Shift pattern 1:

Tuesday 0915-1845

Thursday 0830-1830

Friday 0730-1700

Saturday 1400-0000

Shift pattern 2:

Tuesday 1430 - 0000

Wednesday 1530 - 0000

Friday 1430 - 0000

Saturday 1430 - 0000