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Customer Service Representative

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  • Location

    Wirral, Merseyside

  • Sector:

    Energy Sector

  • Job type:

    Contract

  • Salary:

    Up to £11.11 per hour

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    177703MOS_1593607045

  • Published:

    about 1 month ago

  • Expiry date:

    2020-07-08

  • Start date:

    ASAP

  • Client:

    #

Our client a leading Renewable Energy Company are currently recruiting for a Customer Service Representative on a full time contract basis based in Prenton, Birkenhead.

The client is ideally looking for someone who can be fully flexible and willing to work both evenings and weekends as required.

Accountabilities:

Handling incoming calls from customers relating to faults and emergencies.
Assisting customers with difficult complaints
Making outbound calls to staff / transfer calls to correct department
Great customer service skills
Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
Administration duties when required.

Skills, Knowledge & Experience:

Previous experience of working in a customer service environment
Good telephone manner
Good keyboard skills and experience of Windows environment
Excellent communication skills
Ability to work on own initiative
Ability to remain calm and customer focused under pressure
Flexible approach to working hours as part of the Emergency operations
Decision making during Emergency situations, particularly regarding escalation of calls.