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Customer Service Representative

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  • Location

    Glasgow, Scotland

  • Sector:

    Energy Sector

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    176775MOS_1590509086

  • Published:

    4 months ago

  • Expiry date:

    2020-06-02

  • Start date:

    ASAP

  • Client:

    #

Our client a leading Renewable Energy company are currently recruiting for Customer Service Representative on a part time and full time contract basis based in Glasgow City Centre.

Various shift patterns available however the client is looking for someone who can be fully flexible and willing to work evenings and weekends if required.

Accountabilities:

Handling incoming calls from customers relating to faults and emergencies.
Assisting customers with difficult complaints
Making outbound calls to staff / transfer calls to correct department
Great customer service skills
Obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query.
Administration duties when required.

Skills, Knowledge & Experience:

Previous experience of working in a customer service environment
Good telephone manner
Good keyboard skills and experience of Windows environment
Excellent communication skills
Ability to work on own initiative
Ability to remain calm and customer focused under pressure
Flexible approach to working hours as part of the Emergency operations
Decision making during Emergency situations, particularly regarding escalation of calls.