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Customer Service Representative

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  • Location

    Cheshire, England

  • Sector:

    Administrator

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Molly Stephen

  • Contact email:

    Molly.Stephen@morson.com

  • Job ref:

    173794MOS_1581679407

  • Published:

    5 months ago

  • Expiry date:

    2020-02-21

  • Start date:

    ASAP

  • Client:

    #

Our client is currently recruiting for contract Customer Service Representatives on a part time basis based Prenton.

Accountabilities:

*Handling incoming calls from customers relating to faults and emergencies and other distribution matters.
*Undertaking call management responsibilities including, call routing, activating messages, monitoring any outstanding call processes and call-backs, management in response to rapidly changing incoming call situations.
*Dealing with difficult customers/complaints and ensuring customers are provided with a high standard of service.
*Making outbound calls to staff to obtain/provide information
*Being aware of safety issues and responding calmly and efficiently to communicate essential advice to customers
*Handling calls from market participants or industry bodies

Skills, Knowledge & Experience

*Previous experience of working in a customer service environment
*Good telephone manner
*Good keyboard skills and experience of Windows environment
*Excellent communication skills
*Ability to work on own initiative
*Ability to remain calm and customer focused under pressure
*Ability to respond positively and support customers that are annoyed and are in stressful emergency
situations
*Flexible approach to working hours as part of the Emergency operations
*Problem solving and issue identification
*Decision making during Emergency situations, particularly regarding escalation of calls

Shift patterns will be:

Part time - 20 hours
Tuesday 7pm-12am
Saturday 4pm-12am
Sunday 4pm-12am