Customer Service Officer

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  • Location

    Yeovil, Somerset

  • Sector:

    Aerospace and Defence

  • Job type:


  • Salary:


  • Contact:

    Elizabeth McCabe

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Start date:


  • Client:


Morson have an exciting vacancy for a Customer Service Officer based in Yeovil for a leading Aerospace company.

Job Description

The Customer Service Officer under the supervision and direction of the CSM(s) will support the interface for Leonardo Helicopters for all customer related operational and support matters. The Customer Service Officer should have a strong Customer needs awareness and have the ability to "Think Customer". The primary responsibilities of the Customer Service Officer, with direction from the CSM, are to support the delivery of contracted materiel and services in support of Contracted, budgeted revenue, profit and cash flow while assisting with the development and maintenance of good Customer relations.

Key Job Accountabilities

The key accountabilities of the role, under the supervision and support of the CSM, is general administrative tasks, as follows (but not limited to):

  • Support the delivery of materiel and services in accordance with the validated contract baselines, company commitments and business directives.
  • Production of progress reporting for the Sea King cell to monitor KPIs and customer output
  • Processing and expediting of customer requirements on SAP and through the process
  • Documentation of processes and procedures for the team

Escalation of issues that are likely to affect customer requirements/expectations

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