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Customer Service Officer

  • Location:

    Yeovil, Somerset

  • Job type:

    Contract

  • Sector:

    Aerospace and Defence

  • Salary:

    Competitive

  • Contact:

    Courtney Tucker

  • Contact email:

    Courtney.Tucker@morson.com

  • Job ref:

    168812CTU_1570544198

  • Published:

    9 days ago

  • Expiry date:

    2019-12-03

  • Client:

    Morson International

Morson International currently have an opportunity available for a Customer Service Officer to join a large Aerospace company within Somerset. This is a full-time ongoing contract position within their Customer Support and Service department.

You will support the interface for the company for all customer related operational and support matters. The primary responsibilities of the Customer Service Officer are to support the delivery of contracted material and services in support of contracts, budgeted revenue, profit and cash flow.

Key accountabilities:

  • Support the delivery of Material and Services
  • Production of progress reporting, monitoring of KPI's and Customer Output
  • Processing and expediting of customer requirements using the database
  • Documentation of processes and procedures
  • Escalation of issues that are likely to affect customer requirements and expectations

You will have the following skills and experience:

  • A driven and enthusiastic approach
  • Customer driven
  • Experience within a customer service environment
  • Administrative skills
  • IT Literate (Microsoft Excel)
  • Attention to detail
  • Ability to communicate with all levels of the business including external customers

If you feel that you are suitable for the position and would like to be considered, please apply today or contact us for more details.